Quality Control Operations Manager

Description

PRIMARY FUNCTION

Supervises Target Team Members in overseeing the daily operation of the Quality Control Department. Evaluates and analyzes operating methods and procedures for quality control, decides which methods and procedures to use and implements those procedures. Identifies, evaluates, and implements innovative and creative ways to achieve desired results in the areas of inventory accuracy, quality, productivity, service, cost effectiveness, and growth and development of team members.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Supervise Team Members to achieve desired results in quality control.
• Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes to support quality control.
• Collaborate across departments to drive quality goals while fostering an environment in which diverse backgrounds are respected and valued.
• Evaluate and analyze operating methods and procedures for quality control improvements, decides which methods and procedures to use and implements those procedures.
• Ensure leadership & hourly teams understand processes that impact building quality performance and adhere to stated best practices.
• Leverage Quality Control Team to root cause and improve building’s performance.
• Corrective Action: Take appropriate counseling and corrective action, in partnership with Human Resources, when team member performance is not meeting expectations.
• Leading: Leads assigned department(s), ensuring maximum productivity, growth and development of team members.
  • Hiring: Interview, recommend and/or and select new team members. Provide departmental specific orientations to new hires.
  • Training: Assess and select team member trainers, ensure training timetable is followed and certification is awarded as applicable. Promotes cross-training as appropriate to support operational flexibility.
  • Team Member Growth and Development: Engage and develop team members to maximize performance. Makes real time behavioral observations and gives regular and specific feedback on individual and team performance. Respond to all team members’ questions and concerns. Conduct team members performance reviews, and provides input for specialty training/roles, transfer and promotional opportunities.
• Drive personal growth and development by leveraging tools, resources, and relationships with other leaders
• Manage a safe workplace by advocating safety training and accident preparedness.
• Actively partner internally and externally seeking urgency of resolution for items in Problem Area/Receiving.
• Communication: Effectively communicates company news, policies and procedures with team members. Establishes and maintains effective relationships with Senior Operations Managers and peers.

This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.